Cancellation Policy

Thirty Days notice is required (you agreed to this when you joined) Cancelling your direct debit does not cancel your membership. Please complete a cancellation form online or on site. Ensure you receive proof of cancellation. Any monies received by B-Active Health & Fitness Centre will not be refunded unless proof of cancellation is received and cancellation notice period has been served.

You are entitled to full use of the gym (in line with your type of membership) until the end of your cancellation period. If you feel you are not getting the most from your membership, please speak to one of our friendly team members who will be happy to assist in any way they can.


PLEASE NOTE: Should you wish to re-join in the future, you will be liable to pay any administration/joining fees and current pricing at the time of joining.


Click here for an online cancellation form.


Direct payment details:

B-Active Fitness

Sort code: 30-97-78

Account number: 04964370

Please be sure to use your membership number as a reference, failing to do so, will delay the payment processing. You can find the membership number on your bank statement (BAC followed by  7 digits) Alternatively, please call 0121 783-0050 and ask for your membership number.