Frequently Asked Questions
How do I pay for membership?
There is a monthly fee payable by direct debit. One month notice is required. No refunds are payable unless accompanied by a receipt of cancellation.There are no additional fees payable for visiting the gym. (Sunbeds/Retail products are not included in membership and are optional extras)
No bank account?
Should you not wish to have a monthly payment, you can puchase a year in advance membership.
All memberships include FREE personal training sessions (approximately one hour in length) with a personal trainer which results in a customised workout programme. You are entitled to an hour free on your first and second visit to the gym and thereafter, approximately, once every 8 weeks.
Personal Training for free? What's the catch?
There is no catch, we want you to get the help you need to help you succeed and no, the Personal Trainers will NOT try and sell you paid sessions during your free sessions. In fact, you will never be under any pressure by a Personal Trainer trying to sell you sessions. You are entitled to 2 free sessions at the commencement of your membership and 1 session every 8 weeks thereafter. (You must be a current, paid up member to enjoy any of the services offered)
What's the difference between free and paid Personal Training sessions?
During a free session, the Personal Trainer will still be responsible for other members who may require assistance so your sessions may be interrupted. During paid sessions, your Personal Trainer will be focused 100% on you.
What's the difference between a peak and an off peak membership?
The only difference beside price between the two main membership types is that Off Peak excludes use of the Kitts Green gym Mon-Thur between the hours of 5:00pm to 8:30pm. (Weekends, Friday included have no restrictions) and Erdington Gym: No access Monday to Friday 14:30 - 20:15 (last entry 2pm) (Weekends have no restrictions)
Peak Membership has no restrictions at all. Special offer memberships may be subject to different hours. Please check with staff before joining.
Want to try it out first?
A trial session (£6 online, £8 on site) enables you to use the gym equipment whilst being assisted by a gym instructor who will answer any questions you may have and write an exercise programme for you. This should aid in assisting you with your decision. Upon joining, the £6/8 fee is waived. A Trial Session is not the same as a Day Pass: Trial sessions must be booked and are valid once only per person.
A Guest Day Pass allows one day of gym usage. You will not be assisted by a member of staff, you will not get an exercise programme and you need not book. You can enjoy as many Guest Day Passes as you wish at a cost of £6.00 (online)/£8.00 (on site) per day.