Re-opening FAQ's

Please be courteous and have patience with staff and fellow members, this is a time of immense change with many challenges. The measures in place have been implemented because of Covid-19, it is not our decision, but the PM’s so please do not offend staff if you are unhappy with these changes. We can only apologise for any inconvenience the restrictions may cause. We will continue to monitor the situation to come up with the best solutions to serve our members efficiently and appropriately.

Do I need to book?

As we are limiting the number of members, we are suspending the booking system (if necessary, we may re-introduce it during peak periods) so you can show up the same as you always did.

The extra work on staff and the frustration felt by many members still waiting on a response whilst we attempt to catch up on the hundreds of email requests received; will now be alleviated.

How long can I workout for?

Please try to limit your workout time to no more than 90 minutes. Again, we apologise for the inconvenience and do believe things will fall into a good rhythm and everyone will be happy and manage to work out when they want! We just need time to assess workout patterns and density for each day.

Will the opening hours be the same?

Yes, they will. (Not sure how staff are going to cope after being off for so long!)

Monday to Friday 6:00 - 22:00

Saturday 7:00 - 21:00

Sunday 8:00 -21:00

Bank Holidays 9:00 - 18:00

Closed Christmas, Boxing Day and New Years Day.

Opening hours

Must I wear a mask?

Mask wearing in the gym is not a requirement but please feel free to do whatever you feel comfortable with. A word of advice, if you are considering wearing a mask, consider a cycling mask as they are more comfortable for physical activity.

Will staff be wearing masks/PPE?

Staff can choose whether they wish to wear any type of PPE. 

Can I use the changing room?

For the first week or so, the changing rooms will not be available. The PM has requested members arrive ready to train and only if absolutely necessary, they are to use the changing room so we are using this opportunity to revamp them. We apologise for the inconvenience. The downstairs toilet is being revamped as well and will include a urinal when complete.

Can I bring a bag?

No bags are permitted into the gym areas. There are lockers outside the studio to store them. No items of clothing are to be removed and left on any machine or surface in the gym. Please do not ask staff to store any items as they are strictly forbidden from doing so.

What do I use to wipe down the machines?

We have always used gym wipes as we don't see the logic of everyone touching the same cloth and spray bottle to wipe down the equipment. Please wipe down the equipment before and after use.

Can I bring a towel?

If you bring a towel into the gym, it must be a freshly laundered towel.

What can I expect on my first visit?

For starters, a lot of perspex! Jokes aside, you will be requested to sanitise your hands before entering the facility. There will be floor markings and signs for guidance. If the door is locked, please step back and wait for a member of staff to open. Please give way to members exiting the facility.

How many people will be in the gym training at the same time as me?

Including yourself, there will be no more than 25. Bit like your own private gym!

Will staff be following me around, cleaning everything?

No, they will not. We want you to feel perfectly comfortable during your workout. Staff have always spent time cleaning and will continue to do so more frequently, concentrating on high touch areas. The gym will be deep cleaned every day.

When will my payment come out?

The first membership payment will go out on or about the 10 - 15th August. Texts and email will inform all members. Please make sure we are on your safe sender's list and we hold your current mobile number and email address.

I have paid in advance, what happens to the remaining time I have paid for on my membership?

Any portion of a paid but unused membership (example yearly membership or the remaining 10 days of March) will be added to your membership.

I have cancelled my direct debit, what can I do to?

You can re-instate through your banking app. If you are unable to do this, please email or visit the reception. Download a direct debit mandate here, complete it and return to reception on your next visit.

When will my first payment go out?

If you remained a member on frozen status and did not cancel yourmembership or your direct debit, your first payment will go out on or around the 10th August.

If you have rejoined, your first payment will be the 1 September (provided you paid the pro-rated and any other fees when you joined.

What about my exercise programme?

As per Covid-19 guidance, all paper items which are handled by multiple people are to be replaced with an alterantive. All programmes will be updated and emailed. Please ensure we have a valid email address for you.

What equipment has been removed?

We have mainly removed cardio equipment as we figured if only 25 people are allowed in the gym at any one time, it would hardly be likely that they would all be on the cardio equipment and this would then make it easier to have the majority of the equipment available to use. Items which are fabric or shared,  which are difficult to clean; such as weight belts, TRX bands, have been removed.

Can I use the sunbeds?

Unfortunately, not just yet.

Please check back on our Facebook (#myfavouritegym) and sign up to our Twitter (@BACTIVEGYM) and check our website often for useful information and updates.