Frequently Asked Questions

I need help with the online joining

I am notified I am already registered -

Choose the middle section of the online joining Member Status: "Yes, I have an email address and PIN"

Insert your email address and PIN. If you do not know your PIN, select "Forgot PIN" you will then be emailed details of your membership.

If you do not receive the email confirming your details, check your spam folder.

Unfortunately, we cannot give out details over the phone due to safety and security protocols. (Obviously protecting our lovely members!)

Do feel free to pop into the gym anytime during opening hours and a member of our friendly team will be more than happy to assist you with the joining process.

If you have any problems or have any queries, please email [email protected]

Where are you located?

We are adjacent to Lidl, opposite My Lady Church, on the side road which runs parallel to East Meadway.

The gym is far bigger than it appears from the outside so do come and have a tour.

How do I pay for membership?

There is a monthly fee payable by direct debit.

There are no additional fees payable for visiting the gym.

There is a minimum term of two months membership.

(Sunbeds/Retail products are not included in membership and are optional extras)

No bank account?

Should you not wish to have a monthly payment, you can puchase a year in advance membership or a Daypass for £8.50 per session. (Please note: Photo identification is still required)

I have cancelled my direct debit

Should you cancel your direct debit, your membership will automatically be cancelled BUT YOU WILL BE REQUIRED TO PAY ONE MONTH NOTICE FEE. You are entitled to use the gym for the period you have paid notice for.

If you have cancelled by accident you need to contact us immediately, either by telephone 0121 783-0050 or email [email protected]. You will be required to sign another direct debit mandate as this is required by BACS and your bank.

What's the difference between a peak and an off peak membership?

The only difference beside price between the two main membership types is that Off Peak excludes use of the gym Monday-Thursday between the hours of 4:00pm (last entry at 3pm) to 8:30pm. (Weekends, Friday included have no restrictions)

Peak Membership has no restrictions at all.  Special offer memberships may be subject to different hours. Please check with staff before joining.

How old do I need to be to join?

Membership is open to persons 14 years and older. Members under 16 must be accompanied by an adult.

What's included?

All memberships include FREE personal training sessions (approximately one hour in length) with a personal trainer which results in a customised workout programme. You are entitled to an hour free on your first and second visit to the gym and thereafter, approximately, once every 8 weeks (or if there is high availability, as often as you like).

Full Use of the Saunas (Separate Male and Female Sauna) Saunas must be booked.

What Equipment does B-Active have?

It would be quicker to say what we don't have! But to give you an idea, Olympic Lifting Platform, Powerplate Vibrating Plate Exerciser, Bikes, Treadmills, Queenax Functional Training Rig, Huge range of dumbells, Huge range of Resistance Equipment, Stairmaster, Stepper, Dule Pulley Machines, Boxing Bags, XT Bike, Concept 2 Rowers and lots more! See here.

Personal Training for free? What's the catch?

There is no catch, we want you to get the help you need to help you succeed and no, the Personal Trainers will NOT try and sell you paid sessions during your free sessions. In fact, you will never be under any pressure by a Personal Trainer trying to sell you sessions. You are entitled to 2 free sessions at the commencement of your membership and 1 session every 8 weeks thereafter. (You must be a current, paid up member to enjoy any of the services offered)

Can I freeze my Membership?

Freezing of membership is only possible for medical reasons and with necessary evidence.

Want to try it out first?

A Trial session (£8.50) enables you to use the gym equipment whilst being assisted by a gym instructor who will answer any questions you may have and write an exercise programme for you.

A Guest Day Pass allows one day of gym usage.  You will not be assisted by a member of staff, you will not get an exercise programme and you need not book. You can enjoy as many Guest Day Passes as you wish at a cost of £8.50 per day.

How do I cancel my membership?

Firstly, assess the reasons why you joined the gym in the first place and why you are cancelling. If are bored with your workout or just not getting the results you were hoping for; speak to one of our Personal Trainers. They will book you in for a Personal Training Session (free of charge) and do their best to motivate and assist you to get the most benefits from your membership and to ultimately, achieve your goals.

Remember: If you have not successfully incorporated fitness into your life, you must be patient, it can take time to see benefits and to enjoy that feel good factor that makes you want to do it. Consistency is key. Just making yourslef do a little bit each week and slowly increasing your activity can make a huge difference to the rest of your life. Schedule it in, trick yourself: Tell yourself you are off the hook if you go to the gym for 15 minutes. When you get to the gym, do cardio at a reasonable pace (not a slow walk or slow motion row, you need to get your heart rate up)

Being fit and healthy improves confidence and is your number one defence against a myriad of physical and mental illnesses.

If you still would like to cancel:There is one month's notice so please notify us as by emailing [email protected] or complete a form at reception ensuring you receive a cancellation receipt as no refunds will be considered without one. PLEASE DO NOT cancel your direct debit, we will cancel it once your notice is complete.

It is important that you are aware that should you cancel your membership, you will be liable to pay any admin/joining fees and current membership rates should you wish to re-join.

Full cancellation Policy

How do I get a refund?

Refunds will not be considered without acceptable proof of cancellation and payment of the one month notice. You are encouraged to use the facilities for the period you have paid for.

Joining/Administration fees are non-refundable. Members who took advantage of a "No Joining Fee" promotion, will be liable to pay a joining/administration fee should they cancel or allow their membership to lapse and then re-join.

What are the rules of Membership?

Full Membership Terms can be found here or on display at the gym. A copy is also available at reception.


How do I book Personal Training?

You can book at reception or through our booking system online : BOOKINGS

You will need your membership number and PIN which will have been sent to you when you registered with B-Active.

You must be registered and have a current, valid membership subscription to book Personal Training or Sauna sessions.

How do I unsubscribe?

If you are receiving too many messages and would like to cut them down, please email [email protected] and tell us what you would like and we will fix it!

If you still want to unsubscribe, you can simply opt out from your communication by replying STOP, STOPP, STOPALL, UNSUBSCRIBE, END or QUIT to any of your messages. If you change your mind, you can send you an incoming message with these keywords to resubscribe: JOIN, SUBSCRIBE, RESUBSCRIBE, OPT IN, OPT-IN, OPTIN orUNSTOP.

If you have subscribed to notifications through the app on your smart phone, this can be changed in your smartphone's settings.

To unsubscribe from emails, please use the "UNSUBSCRIBE" button located under the email.

Please note: You cannot unsubscribe from information regarding your actual membership and the account associated with it as this is crucial information (not marketing/advertising).



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